SAAS US Disruption - OCR Failures

Incident Report for Incode

Resolved

This incident has been resolved.
Posted Jun 05, 2026 - 17:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 05, 2026 - 16:41 UTC

Update

The issue has been identified and a fix is being implemented.

Affected endpoints:

/0/omni/add/front-id/v2
/0/omni/add/back-id/v2
/omni/add/front-id/v2
/omni/add/back-id/v2
/0/omni/add/front-id
/0/omni/add/back-id
/omni/add/front-id
/omni/add/watchlist/single-record
Posted Jun 05, 2026 - 16:30 UTC

Update

The issue has been identified and a fix is being implemented.

Affected endpoints:

/0/omni/add/front-id/v2
/0/omni/add/back-id/v2
/omni/add/front-id/v2
/omni/add/back-id/v2
/0/omni/add/front-id
/0/omni/add/back-id
/omni/add/front-id
/omni/add/watchlist/single-record
Posted Jun 05, 2026 - 16:17 UTC

Update

The issue has been identified and a fix is being implemented.

Affected endpoints:

/0/omni/add/front-id/v2
/0/omni/add/back-id/v2
/omni/add/front-id/v2
/omni/add/back-id/v2
/0/omni/add/front-id
/0/omni/add/back-id
/omni/add/front-id
/omni/add/watchlist/single-record
Posted Jun 05, 2026 - 15:58 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 05, 2026 - 15:51 UTC

Investigating

We are currently investigating an issue impacting OCR operations across SAAS US environment. The impact is intermittent.
Posted Jun 05, 2026 - 15:44 UTC
This incident affected: Incode Omni (Omni US).
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