Incode Status

All Systems Operational

Incode Omni Operational

Omni Australia Operational

Omni US Operational

Omni EU Operational

Omni Demo Operational

Omni Canada Operational

Omni Middle East Operational

SOR Data Sources Operational

México - CURP validation Operational

México - INE Facial Government Validation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 1, 2025

No incidents reported today.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

SAAS US Service Degradation - omni/start Timeouts

Resolved - We have confirmed that all services are now operating normally and that we have resolved the incident. Our team will continue to closely monitor the systems to ensure stability. A detailed root cause analysis (RCA) will be shared once we have gathered all the details.
Jun 26, 19:27 UTC

Update - All systems are currently operational. Our technical teams are actively monitoring the platform and conducting a thorough investigation into the source of the previous service degradation.
Jun 26, 18:31 UTC

Monitoring - All services are currently operating within normal parameters. Our technical teams are maintaining continuous monitoring of the system.
Jun 26, 17:57 UTC

Investigating - We are currently investigating this issue.
Jun 26, 17:45 UTC

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

Brazil Gov Validation Outage

Resolved - This incident has been resolved.
Jun 17, 22:04 UTC

Update - Issue is still ongoing, we are closely monitoring it and working, with high priority, on the analysis.
Jun 17, 21:09 UTC

Update - Issue is still ongoing, we are closely monitoring it.

Correction about scope impact. We only see impact on:

/omni/externalVerification/ekyc (country code BR)
process/government-validation (country code BR)
Jun 17, 19:07 UTC

Update - Impacted endpoints:

/omni/externalVerification/ekyc (country code BR)
/omni/externalVerification/ekyb (country code BR)
process/government-validation (country code BR)
Jun 17, 18:36 UTC

Investigating - We are seeing high rejection rate for Gov Validation in Brazil. Source of truth seems to be having stability issues.

Impactes endpoints:

/omni/externalVerification/ekyc
/omni/externalVerification/ekyb
process/government-validation (countryCode BR)
Jun 17, 18:12 UTC