SAAS US - Delay in updating dashboard information

Incident Report for Incode

Resolved

This incident has been resolved.
Posted Jan 07, 2026 - 17:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 07, 2026 - 16:44 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 07, 2026 - 16:38 UTC

Update

We are continuing to investigate this issue.
Posted Jan 07, 2026 - 16:21 UTC

Update

We are continuing to investigate this issue.
Posted Jan 07, 2026 - 15:47 UTC

Investigating

We are currently experiencing issues with the display of updated information on the dashboard. At this time, we have only identified problems with the information displayed on the dashboard; calls to the Incode API and SDK are working correctly, however, manual reviews of sessions and authentications are not reflecting recent information.
Posted Jan 07, 2026 - 15:25 UTC
This incident affected: Incode Omni (Omni US).
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