Elevated number of error 500s on several endpoints

Incident Report for Incode

Resolved

This incident has been resolved.
Posted Oct 05, 2026 - 11:56 UTC

Monitoring

We are seeing the recovery of systems across the board. The number of errors has returned to normal.
Posted Oct 05, 2026 - 11:36 UTC

Update

Since 10:54 UTC, some customers have been seeing elevated error rates on Omni API endpoints; our team is actively working on a fix.
Posted Oct 05, 2026 - 11:30 UTC

Investigating

We are currently investigating this issue.
Posted Oct 05, 2026 - 11:24 UTC
This incident affected: Incode Omni (Omni US).