SaaS EU Degradation - Dashboard does not show all sessions

Incident Report for Incode

Resolved

This incident has been resolved.

Posted Dec 15, 2025 - 20:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 15, 2025 - 19:02 UTC

Update

The issue has been identified and all sessions are now displaying correctly in the dashboard. A fix is being implemented.

Posted Dec 15, 2025 - 18:50 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 15, 2025 - 18:48 UTC

Update

We are continuing to investigate this issue.

Posted Dec 15, 2025 - 18:31 UTC

Update

We are currently experiencing degradation in the dashboard where new sessions were not displaying correctly. All other services, including session processing via API, continued to operate normally.

We are continuing to investigate this issue.

Posted Dec 15, 2025 - 17:40 UTC

Update

We are continuing to investigate this issue.

Posted Dec 15, 2025 - 17:15 UTC

Investigating

We are currently investigating this issue.

Posted Dec 15, 2025 - 16:46 UTC

This incident affected: Incode Omni (Omni EU).