Identity verification requests are operating normally. The issue has been resolved.
Posted Sep 01, 2026 - 16:02 UTC
Identified
A fix has been applied and identity verification requests in our Canada environment are completing normally. We are now monitoring the environment to confirm full stability.
We will post a final update once monitoring is complete.
Posted Sep 01, 2026 - 15:12 UTC
Update
Identity verification requests have recovered and now completing successfully. We are continuing to monitor the environment closely and are working to restore full stability.
We will provide a further update within 60 minutes, or sooner if the situation changes.
Posted Sep 01, 2026 - 14:56 UTC
Investigating
We are currently investigating elevated error rates affecting identity verification requests. Some users may experience failures when capturing a selfie or an ID document.
Our engineering team is actively investigating. We will provide an update within 30 minutes.
Posted Sep 01, 2026 - 14:42 UTC
This incident affected: Incode Omni (Omni Canada).