Face recognition failing EU environment

Incident Report for Incode

Resolved

This incident has been resolved.
Posted Jun 03, 2025 - 14:03 UTC

Update

A fix has been implemented and we are monitoring the results.
Posted Jun 03, 2025 - 13:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 03, 2025 - 13:28 UTC

Update

The team deployed a new service, and they are redirecting traffic to it.
Posted Jun 03, 2025 - 12:38 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 03, 2025 - 11:24 UTC

Investigating

We are currently investigating an issue.
Posted Jun 03, 2025 - 10:55 UTC
This incident affected: Incode Omni (Omni EU).