SaaS US - Increased latency

Incident Report for Incode

Resolved

This incident is now resolved.
Posted Aug 25, 2026 - 17:54 UTC

Update

Fix has been implemented. We are still monitoring.
Posted Aug 25, 2026 - 17:45 UTC

Update

Fix has been implemented. We are still monitoring.
Posted Aug 25, 2026 - 17:25 UTC

Monitoring

Fix has been implemented. We are still monitoring.
Posted Aug 25, 2026 - 17:07 UTC

Identified

Issue has been being identified and fix is being deployed.
Posted Aug 25, 2026 - 17:03 UTC

Update

We are continuing to investigate. Current impact are high response times and increment in errors, mainly for endpoints: add/front, add/back, process/id, process/face.
Posted Aug 25, 2026 - 16:45 UTC

Investigating

We are currently investigating this case.
Posted Aug 25, 2026 - 16:39 UTC
This incident affected: Incode Omni (Omni US).
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