All Systems Operational

Uptime over the past 90 days. View historical uptime.
Incode Omni Operational
90 days ago
99.57 % uptime
Today
Omni Australia Operational
90 days ago
100.0 % uptime
Today
Omni US Operational
90 days ago
99.73 % uptime
Today
Omni EU Operational
90 days ago
99.97 % uptime
Today
Omni Demo Operational
90 days ago
99.99 % uptime
Today
Omni Canada Operational
90 days ago
100.0 % uptime
Today
Omni Middle East Operational
90 days ago
97.75 % uptime
Today
SOR Data Sources Operational
90 days ago
99.82 % uptime
Today
México - CURP validation Operational
México - INE Facial Government Validation Operational
Argentina Government Validation Operational
90 days ago
99.82 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 13, 2026

No incidents reported today.

May 12, 2026

No incidents reported.

May 11, 2026
Degraded performance on SaaS US
Resolved - A fix was implemented and the degradation was resolved.
May 11, 22:30 UTC
Update - Our team continues investigating, corrective measures were taken and there should be an improvement in the transaction success rate. We will provide additional information soon
May 11, 22:11 UTC
Investigating - We have detected a degradation affecting SaaS US environment, our internal team is investigating. We will provide additional information soon.
May 11, 21:55 UTC
May 10, 2026

No incidents reported.

May 9, 2026
Degraded performance
Resolved - All systems are operating normally. Confirmation received from Vendor that all services have fully recovered
May 9, 03:52 UTC
Update - All systems are operating normally, but we’re still seeing intermittent issues affecting some services. We’re awaiting confirmation from provider that all services have fully recovered.
May 8, 23:33 UTC
Update - We are continuing to monitor for any further issues.
May 8, 20:29 UTC
Update - All systems are operating normally, but we’re still seeing intermittent issues affecting some services. We’re awaiting confirmation from provider that all services have fully recovered.
May 8, 17:01 UTC
Update - All systems are operating normally, but we’re still waiting for the provider to confirm that all services have fully recovered.
May 8, 15:01 UTC
Update - The cloud provider updates look promising, but they still haven't closed out the incident. We are still observing the situation.
May 8, 09:21 UTC
Update - The SaaS US platform continues to be stable without further degradation. We are still in close observation mode, since the cloud provider hasn't confirmed complete restoration of the affected availability zone.
May 8, 06:27 UTC
Monitoring - We detect an important improvement in the service levels. There was no need to switch to a secondary region. Our team continues monitoring.
May 8, 06:04 UTC
Investigating - We are currently detecting a degradation caused by our public cloud provider, we are activating a failover to a secondary region.
May 8, 05:43 UTC
May 8, 2026
May 7, 2026
SAAS US Outage
Resolved - This incident has been resolved; services are working on the normal levels.
May 7, 01:06 UTC
Update - Our services are being gradually restored, and operations are steadily returning to normal. We continue to closely monitor the situation to ensure full stability.
May 7, 00:17 UTC
Update - Our team has successfully restored the service, and operations have returned to normal. We will continue to monitor the solution to ensure stability.
May 7, 00:01 UTC
Update - Our team has successfully restored the service, and operations have returned to normal. We will continue to monitor the solution to ensure stability.
May 6, 23:39 UTC
Monitoring - Our team has successfully restored the service, and operations have returned to normal. We will continue to monitor the solution to ensure stability.
May 6, 23:38 UTC
Update - Our team continues working on this incident. As an immediate measure, we have initiated the protocol to enable our secondary region to restore operations to our services
May 6, 23:22 UTC
Update - Our team continues to analyze the incident. As an immediate measure, we have initiated the protocol to enable our secondary region to restore operations to our services.
May 6, 23:04 UTC
Update - We continue investigating an issue affecting user-service pods, which is causing a service disruption. Our team is working to stabilize the service and restore normal operations as quickly as possible.
May 6, 22:52 UTC
Update - We’re currently investigating an issue affecting user-service pods, which is causing a service disruption. Our team is working to stabilize the service and restore normal operations as quickly as possible. We’ll share another update after the initial investigation.
May 6, 22:36 UTC
Update - We are continuing to investigate this issue.
May 6, 22:26 UTC
Investigating - We’re currently investigating an issue affecting user-service pods, which may cause increased error rates and/or degraded performance for some requests. Our team is working to stabilize the service and restore normal operations as quickly as possible. We’ll share another update after the initial investigation.
May 6, 22:15 UTC
May 6, 2026
May 5, 2026

No incidents reported.

May 4, 2026
Session display lag in the all sessions view
Resolved - This incident has been resolved.
May 4, 12:37 UTC
Identified - In the SaaS US environment, sessions may appear after a slight 10-15 lag in the all sessions view. We implemented a fix, and we will keep sharing updates.
May 4, 12:13 UTC
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
New sessions not appearing in SaaS EU dashboard
Resolved - This incident has been resolved.
Apr 30, 11:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 30, 11:39 UTC
Investigating - New sessions are not showing up in the dashboard on the SaaS EU environment. We are investigating.
Apr 30, 11:29 UTC
Apr 29, 2026

No incidents reported.

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